Pontcanna Brassworks respects your privacy. This policy outlines how we handle the contact details and job descriptions you share with us.
The data controller responsible for your personal information is Pontcanna Brassworks, registered at 6 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom. We ensure your personal data is handled securely and in full accordance with the UK General Data Protection Regulation (UK GDPR).
We process personal data in strict compliance with UK GDPR and the Data Protection Act 2018 alongside applicable regulations across United Kingdom. In any conflict between this statement and statutory law, governing legislation takes precedence.
When you contact us via our site form or telephone, we collect your name, phone number, property address, email address, and notes regarding your plumbing or brassware issue. We collect only what is strictly required to quote, book, and complete the engineering work.
We process your data under the legal basis of contract performance and legitimate interests. Your details are used to provide price estimates, schedule engineer visits, navigate to your property, execute mechanical repairs, and generate formal invoices and guarantee certificates.
We retain completed job records, invoices, and contact details for seven years to comply with statutory United Kingdom tax accounting requirements and to honour our twelve-month workmanship guarantees. Enquiries that do not proceed to a booking are purged after ninety days.
Your contact information and address are shared exclusively with our employed engineers and verified local mechanics assigned to your visit. We never sell, lease, or distribute your personal information to third-party marketing companies, advertisers, or mailing lists.
Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of your information where statutory retention limits have elapsed. To exercise these rights, write to our workshop at 6 Cathedral Road, Cardiff, CF11 9LJ.
Contact [email protected] or ring +44 29 586 63173 during Mon-Fri 10:00-19:15, Sat 10:00-15:15, break 12:45-13:45. We reply to all inquiries within one working day.
Pontcanna Brassworks