These Terms of Service govern all repair, maintenance, and pipeline engineering bookings undertaken by Pontcanna Brassworks. By confirming a booking, you agree to these working terms.
These terms form an agreement between Pontcanna Brassworks ('we', 'us', 'our') and the customer ('you', 'client'). We provide on-site sanitary brassware servicing, valve overhauls, leak diagnostics, and pipeline fitting work. We do not operate an online shopping cart or mail-order supply facility; all services are provided on location within our defined Cardiff operating territory.
All quotes provided verbally or via electronic communication remain valid for 30 days from issue. Quotes cover specified labour and mechanical components only. If unforeseen pipe corrosion, hidden lead pipework, or structural plumbing defects are discovered upon dismantling existing fittings, we halt work, explain the issue, and agree on an updated written quotation before carrying on.
The customer must provide clear, safe access to the work area, main internal stopcocks, and boiler or cylinder locations as required. We take standard protective measures including work mats and protective sheeting. We reserve the right to suspend work if site conditions present electrical hazards, structural instability, or asbestos risks near pipe routes.
Payment is due immediately upon practical completion of the requested engineering work. Accepted payment methods are cash on completion or direct bank transfer against our written invoice. We do not accept payment cards or offer delayed credit to domestic customers. Title to all fitted brass components remains with Pontcanna Brassworks until the invoice is paid in full.
Appointments may be rescheduled or cancelled without penalty up to 24 hours before the agreed arrival window. Cancellations made with less than 24 hours notice, or instances where our engineer cannot gain access to the property after arrival, may incur a standard call-out charge to cover scheduled travel and lost workshop time.
We maintain £2,000,000 in public liability insurance. We are not liable for pre-existing pipe fatigue, stress fractures in brittle heritage pottery, or system failures caused by substandard third-party plumbing work. Any complaint regarding installed brassware or water-tightness must be reported within 14 days of completion to permit prompt inspection.
These terms and any contracts formed under them are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Contact [email protected] or ring +44 29 586 63173 during Mon-Fri 10:00-19:15, Sat 10:00-15:15, break 12:45-13:45. We reply to all inquiries within one working day.
Pontcanna Brassworks